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Generally, once payment is received, all accounts are set up in few hours or less. Sometimes this can take up to 24 hours if billing has questions. We do a full security screen on all accounts before sign-up. Once your account is set up, a Welcome email w
If you need to cancel services with us, please open a Help Desk ticket using the email address on your account and request cancellation of service. For security reasons we will only accept help desk tickets on account cancellations.
No, provided your account is up to date we do not charge any extra fees. However, due to the pricing structure of our quarterly plans we are unable to offer refunds for unused time.
A. Refunds within the First 30 Days of Service
If an account is cancelled within the first thirty (30) days of service, the customer will receive a full refund of all account fees, including set-up fees provided:
The account is not a resold account;
You will recieve automated notices letting you know your account is past due. Once your account is 7 days past due, you will recieve an email stating your account will be suspended within 1-2 days of this notice. If payment has not been recieved your acco
If your account has been suspended due to non-payment there are 3 options that can be taken.
You can submit payment and then let billing know that you have submitted payment by sending an email to billing@globalinternational.ca
You can also open a
Any additional resource purchases will be pro-rated accordingly. The charge will be calculated based on the date when the resource was purchase to the end of the billing cycle.
Yes we do offer Reseller Discounts. Please email sales@globalinternational.ca and a sales representative will work up something for you based on your specific needs. We handle Reseller Discounts on a case by case basis. Discounts range from 5%- 20%.
