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08 Sep 2010 
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The knowledgebase is organized into different categories, please select a category that you are interested in. Additionally, you can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.

 Articles
 How can I use File Manager?
 The File Manager Option within your Control Panel can prove to be a very powerful feature. It will handle many of the functions that an FTP or Telnet client will handle, all from within your browser. Functions include setting permissions, uploading files
 How can I use real audio / video?
 WE DO NOT have Real Audio server software running on our servers. However, you can stream Real Media files by following these instructions: You will need to create a .ram file that calls your real audio/video file. The .ram file is a text file with an abs
 How can I change a password?
 Go to Your Control Panel at http://www.yourdomain.com/cpanel/ and click on Change Password and follow the instructions. If you are unable to access your Control Panel because you've lost your password, you will need to submit a Technical Support Request F
 How can I see statistics for my site?
 This feature inside your Control Panel provides You with valuable information regarding visitors to your site. We've also included the Error log here, simply because we didn't know where else to put it : ) Analog Analog produces a simple summary of a
 How can I create my own "error pages"?
 You can create customized error pages, so when a user types in the wrong url, or enters the incorrect information, you can have nice looking error pages that may redirect them to another part of your website instead having a visitor leave your site discou
 How do I use phpMyAdmin?
 Go to http://yourdomain/cpanel -> SQL Database -> phpMyAdmin. Note: phpMyAdmin does not stop the user from entering incorrect syntax, therefore it will accept a line like the one below even though it is incorrect: Bad: ALTER TABLE bmt_userinfo ADD fi
 What are mime types?
 This feature is not available for FrontPage users. If any Mime types are needed, FP users will have to be added using FrontPage. The MIME Types option in your Control Panel allows you to set certain programs to be used for specific extensions. In easier-t
 How can I create a backup?
 This option in your control panel allows you to compress your directories and/or files located in your account. This is an excellent way to backup your own files. It will serve as double protection should anything ever go wrong with our backups. We cannot
 How do I transfer my domain to your servers?
 In order to transfer your domain to our servers you need to have the primary and secondary name servers point to ours. Your account activation email will contain the Nameserver information for the servers your account is on. Primary Name Server: NS1.te
 What is .htaccess?
 Important Note: Do not edit the .htaccess file if you are using MS Frontpage! Frontpage uses the .htaccess file, and editing it may cause errors in your configuration. The .htaccess file can be placed in one or more of your /home/$user/$domain-www subd
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