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Above all else, we value customer service. In the automated and internet age, we've become frustrated ourselves by false promises, lack of personalized service and even downright rip-offs. We understand our customers' concerns in getting to know the peopl
Yes, all customers must have a domain name to get an account. Should you not yet have a domain name, please visit our domain registration section located at http://orders.globalinternational.ca/
Yes, we are happy to build custom plans, either email billing@globalinternational.net listing what you would like and someone will provide you with a quote.
Generally, once payment is received, all accounts are set up in few hours or less. Sometimes this can take up to 24 hours if the billing department has questions. We do a full security screen on all accounts before sign-up. Once your account is set up, a
We use name based hosting for all shared hosting accounts meaning all sites share a common IP address. The sites are the same and work the same in every way as an IP based site. For test and setup purposes sites can be addressed by IP number and username
Yes. Please go to the Help Desk and request the change in billing cycle. You will be credited the amount of money left on your account toward the new charge.
You can either choose to pay via our own Merchant Facility or via Paypal. Your credit card will be charged automatically on the same day you signed up; either monthly or quarterly. However, if there is a day that is more convenient to you to be regularly
You will be notified via email when you are nearing your limit. You will be asked to upgrade to a higher plan that allows more transfer. You can easily monitor your data transfer in your control panel.
If you need to cancel services with us, please open a Help Desk ticket using the email address on your account and request cancellation of service. For security reasons we will only accept help desk tickets on account cancellations.
No, provided your account is up to date we do not charge any extra fees. However, due to the pricing structure of our quarterly plans we are unable to offer refunds for unused time.
All accounts come with our Site Statistics tool in the Control Panel that shows hits, referrer logs, country stats and more! You can even look at this data in a graphical format showing daily, monthly and yearly activity.
No we do not support ASP. Our servers are Linux based and ASP is a Windows based component. Although there are various patches designed to run on Linux we have found them to be unstable and resource intensive and not 100% compatible with Microsoft's imple
We will supply you with all the information you need to set your scripts up on our servers. However, due to large the number of scripts, we cannot know or be familiar with every script there is. If you need help beyond basic settings and paths we can supp
Multi domain hosting is based on parking a www.domain.com name on top of a sub domain. This allows each www to have files in separate folders with separate FTP accounts for uploading files. If you have a multi-domain account your control panel will have a
